Let’s not focus on Microsoft365 security for a moment…Let’s focus on the user

When you think about End User Computing, the Modern Workplace, which companies would you relate that to? VMware with their Horizon/Workspace ONE proposition? Citrix, with XenApp and XenDesktop? Both companies even having their proposition coming out of the cloud (Azure and AWS). I bet many people would answer that question with yes, and not a lot of people would mention Microsoft and I cannot blame them. Some people might mention Microsoft’s O365.

Microsoft does have a Modern Workplace unit, which I am part of. Within that unit, there are specialties, like Windows 10, Office/collaboration, Identity & Information Protection, Thread Management and Voice. All of those components make up the Modern Workplace so I fully get that. However, Windows 10, Thread Management, Identity & Information Protection are very security focussed, and so is in general the Microsoft’s Modern Workplace approach.

In my (humble) opinion, Microsoft is not focussing enough on the “other side” of the balance: the end user and the end user experience. In my opinion regarding the Workplace, you need to balance IT/management/security with the end user (experience). IT/Security/Management is the cost side, the “boring (controlling the user, restrictions)” part. The end user side is the “sexy” side- giving users a smooth experience, multiple devices, being more productive etc.

I fully understand why Microsoft is taking the security approach though: their layered Identity, Apps, Data and Devices security approach. It is very solid! I truly like Azure AD’s Conditional Access possibilities- checking on the Identity, sign in risc, device compliance, trusted IP’s, countries etc and securing (granting with MFA or blocking access) applications based on those conditions. I also like Azure Information Protection for securing documents. However, when a customer is asking what’s in it for a user if going for Microsoft365…….I am afraid Microsoft is falling back to the security story again.

And that is unfortunate because the end user experience story with M365 is great! Windows 10 Auto Pilot, Azure AD join, Single Sign on to apps, automatic enrolment into Intune and getting your required apps, the Company Portal giving you optional/additional MSI apps, cloud storage with OneDrive, cross device experiences and device independencies are there!

In this post I would like to show you a couple of short videos showing the end user experience- from onboarding a device, to accessing apps, using a personal iPad, cross device having a meeting etc. It is my goal to show you Microsoft365 can be as “sexy” as other solutions from an end user perspective. That the onboarding of devices is easy, self service, smooth and personal. That M365 does offer great BYO possibilities with the Office apps and also being secure and that it can be very smooth regarding cross device workloads.

1. Windows Auto Pilot: a very quick and easy way of getting a user up and running. From unwrapping the new Windows device, turning it on and moving into Windows. Also with Multi Factor being setup in a very easy way as well:

2. From the moment the user is logged in, the machine is AAD joined, enrolled into Intune and receiving policies (and let’s be quiet about them for now : ) and apps. In this case, Office Pro Plus is being pushed by Intune and so is the Microsoft Company Portal (CC). The CC is giving users additional apps to install. Before everything is downloaded and installed in the background, the user can SSO into O365 and already be productive. Also, when starting the new Office desktop apps, all is very smooth as well- no user names, server names etc:

3. Now, I would like to show you what M365 can do in a BYO(iPad) scenario. Intune is able to control the Windows desktop- and mobile Office apps so users can have the same universal experience across devices- Office apps everywhere. In the next 2 videos it is about using the Office apps on a BYO device- with security measures like allowing copy/paste to the managed Office apps but not allowing it to native apps. Also, allowing company content being saved to the company’s OneDrive but not locally:

 

 

4. Working cross devices with, in this example, OneNote. In this case a user starts a meeting on an iPad, types meeting notes and moves, later on to a Windows 10 device, continuing in OneNote with Ink:

5. Lastly, a nice gadget which can make your life a bit easier: Continue on PC. Just a step back, Microsoft is a huge IOS and Android app maker. Search the Apple Store for example and see how many Microsoft apps are on there. One of the “cool” apps is to make it very easy to start reading the news, Twitter etc on your mobile device, and send that article, or link, to your Windows device. No more copying the link, emailing it and opening the article from your email:

I hope you have discovered the smooth, easy, quick onboarding and access to apps with M365. It is a great story and we should mention it more. Combined with the more talked about security story, M365 is a very solidModern Workplace proposition.

Modern workplace management with Enterprise Mobility + Security- part 1

How to do (modern) workplace management is a continuous question which keeps me busy. It is a great topic to think about and to try to figure out how you can make workplace management easier and give the user a better experience.

New technologies arrive, old ones disappear, new insights, new use cases, new devices, new cloud services etc. The “workplace” is evolving and it should, but that means you need to evolve with it to support the change. Trying to put the new world inside the old management framework, isn’t the right thing to do. Users will be unhappy because you can’t provide them with features they have at home. I’m fully aware that stepping out of the known management framework isn’t easy. It requires change of mindset and that’s always uncomfortable. So, let’s be open minded together and see if new possibilities can work in your organization. This post, for sure, isn’t meant to tell you this is the only right way of doing things. I’m prejudiced, of course, because I do work for Microsoft, but I also like this topic.

One thing I have learned though, is that there isn’t a 1 size fits all solution. I wish, but the fact is, in a lot of organizations, there are some (small groups) which require something special. However, don’t let those specials be leading in the decisions you make around workplace management. Treat them as an exception.

So, let’s define a workplace because you can make that definition a lot bigger when you include the actual office space for example, or the area at home where you work. That I won’t touch, although, it is a very part of the workplace. In my definition, the workplace consists of:

  1. Identity,
  2. Client apps and cloud services,
  3. Content/data,
  4. Devices,

The order above isn’t randomly chosen by me. In my opinion identity is the most important part of the workplace today followed by client apps/cloud services and data. To me, numbers 2 and 3 are equal. The devices however don’t have the same importance to me anymore what it used to have in terms of management. To manage and secure modern workplace, you need layers of control. With layers, think about Azure Active Directory, conditional access, Identity Protection, Mobile Application Management, Mobile Device Management, rights management and access management on data, data labeling and classification etc. I know I’m prejudiced but I believe Microsoft Enterprise Mobility + Security platform is the integrated platform to realize this modern management by providing you the layers of controls for management, security and also gives a great end user experience.

Next, Modern workplace management with Enterprise Mobility + Security- part 2

Microsoft Intune+mobile Office apps = Greatness!

Microsoft Office: Word, PowerPoint, Outlook, Excel, OneNote, OneDrive, etc, who doesn’t know these applications? Most of you know the apps from a corporate point of view and I think it is safe to say the Office suite of products is the corporate standard. As we know, there is another world besides the laptop/desktop/Windows based one: the mobile devices world. And besides desktop/laptop vs mobile, we also have a corporate vs private world. To make it even more exciting, the mixture of all worlds is happening all around us.

Wouldn’t it be great to use the same productivity apps you are used to use among all these different devices? What maybe isn’t known to many people is the fact Microsoft has developed many apps for IOS and Android. You can use the complete Office suite on your mobile devices. Find the Microsoft apps on iTunes here. So, if you want to have the same experience on your mobile devices, or even on your Apple Macs as on your corporate device, you can. The Office Suite is developed for all platforms.

Great, users can have the same experience, on Windows, Mac and mobile devices. But when these mobile devices are used professionally, IT would like to manage at least the productivity apps. It is great you can access and consume corporate data by using the Office apps, but you would like to secure the data as well.

To do this security, other MDM/MAM (Mobile Device Management/Mobile Application Management) vendors have created their own productivity apps. Their own email clients and data clients which previews Microsoft Word, Excel and PowerPoint documents. Those apps are not what end users know and like. Also, it isn’t the core business of these MDM/MAM vendors to develop Office/productivity tools.

With Microsoft Intune, it is possible to let users use what they know and like and secure the Office apps in multiple ways:

  1. Traditionally, you can enrol your device in Intune and manage the device and the Office apps: MDM-MAM,
  2. It also is possible to use the apps and secure them without enrolment: MAM Only
  3. If you currently are using another MDM tool, you still can use #2 by using Intune for the MAM part.

Bullit 1 is pretty clear: you enrol the device and policies are being pushed regarding the device and apps, by using Intune. With #2 and #3, the application policies are being pushed after users sign in, within the office apps on IOS and Android, with their accounts in Microsoft Azure/Intune.

 

 

 

So, what can be configured using MDM-MAM or MAM only?

  1. You can allow/deny copy/past from the Office apps to other native apps,
  2. You could allow copy/paste from native apps to the Office apps,
  3. You can set a PIN on all apps for another level of security,
  4. You can specify that links need to open in the Managed Browser,
  5. You can prohibit “save as”, to prevent users to save a corporate document on another, unmanaged location.

With Intune and the Microsoft productivity apps, users use familiar apps for productivity, and which are built for that purpose and IT can secure access to and from these apps, and secure corporate data. Check out this Microsoft blog for more details and screen shots. Also, check out this website to see more apps that can be managed by Intune.